GRIEVANCE PROCEDURE
The Delta Regional Child Advocacy Center seeks to treat all clients with dignity, fairness, respect, and professionalism, and to strive for excellence in providing services to clients.
Delta Regional Child Advocacy Center’s policy provides clients, and their families or legal guardians, with the opportunity to express any issues or grievances related to the quality of services provided.
If you feel you have been treated unfairly, or unprofessionally, or feel that your rights have been breached, please complete the form below to inform Delta Regional Child Advocacy Center's staff and leadership.
The following options are available to you in the event of any service issues/conflict:
• If you are dissatisfied with Delta Regional Child Advocacy Center's services, you can discuss the issue directly with your advocate.
• If you are not satisfied with the solution reached after speaking with your advocate about your concerns, if you feel that you have not been heard, or if you are not comfortable talking directly with your advocate, you can:
1. Contact our Director, Sarah Sorensen directly at ssorensen@deltaregionalcac.org or 906-789-5186
2. Complete the form below to file a formal grievance. This grievance will be reviewed by our Director, Sarah Sorensen. You may remain anonymous, or include your contact information to receive follow-up on what actions are taken to resolve the issue or complaint.
No individual, organization, or agency, may discharge or retaliate in any manner against any person that has filed a complaint or grievance.
Non-Discrimination Notice & Equal Opportunity
Federal law prohibits discrimination on the basis of race, color, national origin, disability, age, sex (including gender identity and sexual orientation), religious creed, political beliefs, or reprisal or retaliation for prior civil rights activity in any public assistance program or activity that receives funding from federal sources, such as the Delta Regional Child Advocacy Center. If you feels that your civil rights were violated, here’s what you can do!
You may submit your complaint on our grievance form below
or submit a complaint to our
Equal Opportunity Officer:
Wendy Middaugh wmiddaugh@hicservices.org
Or you may file a complaint within 180 days of the alleged incident with:
The Michigan Department of Civil Rights -
Phone: 313-456-3700
Fax: 313-456-3701
Toll-Free: 800-482-3604
TTY: 877-878-8464
Email: MDCRServiceCenter@michigan.gov
You can Fill Out This Form to file a Civil Rights complaint directly to the Department of Justice, online.
No individual, organization, or agency, may discharge or retaliate in any manner against any person that has filed a complaint, instituted any proceeding, testified, or is about to testify, in any proceeding or investigation, or has provided information or assisted in an investigation.